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Our Service Commitment to our clients:
Prompt Responses
Thorough Investigations
Recovery of Your Dollars
Remittance of Dollars to You
Our integrity defines our reputation and success.
Phoenix, simply put, is an extension of your organization. Using Phoenix will
free up your technicians, supervisors, and managers do what they were hired and
trained to do. Phoenix Loss Control performs the following services:
Outside Plant Damage Recovery:
Phoenix Loss Control personnel have extensive experience in the damage recovery business. Our experience involves working in the cable and telecommunications industry with large corporations, such as Comcast,
Charter Communication, Suddenlink, Time Warner
and
Bresnan Communications.
Make one call, using one centralized telephone number, to report any outside facility
damage.
We work with your internal people to investigate the damage or we provide an investigator
to respond to the damage.
Our investigator determines the damager, researches the utility locating services
conducted at the site, takes pictures to tell the damage story and completes all
paperwork.
Our claims managers invoice the damager, recover and return recovered dollars to
you.
We meet with your technicians at their weekly meetings to integrate the Phoenix
process into your organization and create a working relationship.
We create working relationships with your utility locating company and contractors.
3rd Party Damage Investigations
Phoenix Loss Control investigates
outside facility damages alleged against our client.
Make one call to report the allegation and our investigator will help determine
your responsibility.
A full report is issued complete with pictures of the damage
site.
Determine Liability
Auditing Services
Phoenix Loss Control will audit invoices for construction and instillation activities
performed by our clients contractors.
Subscriber Restoration Services
When your installer has caused damage to the subscribers property, call Phoenix
for investigation and repair services.
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